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The Transportation Services Manager (Manager, Transportation) is
responsible for the staffing and overall management of the Special Events
Unit which includes visitor/conference parking, RV parking and cashiering
for special events and in pay parking facilities. The manager creates a
team capable of providing excellent customer service and efficient service
to parking and transportation patrons.
Required Education and Experience:
Bachelor’s degree or any equivalent combination of education and
Five years of progressively responsible positions including
Required Licenses and Certifications:
Valid driver’s license.
Must be able to obtain State of Texas class “C” vehicle operator’s
license within 30 days of employment.
Required Knowledge, Skills, and Abilities:
Demonstrated leadership ability. Ability to identify work
priorities. Advanced skill in oral and written communication.
Ability to work effectively under pressure and to function without
Ability to accomplish objectives through the development and
utilization of personnel.
Ability to multi-task and work cooperatively with others.
Other Requirements or Other Factors:
Must be able to climb stairs and work in the heat and cold.
Must be able to work nights, weekends and holidays with little or
no notice or as job requires.
Eight years management and supervisory experience. Experience in
Rate of pay:
$55,412.00 - $71,219.30
Responsible for the Special Events Unit budget. Reviews expenses
and forecasts trends. Maintains audit controls within the unit.
Communicates budget variances. Oversees inventory reports and
records retention for the unit. Serves as the property
accountability officer for the unit. Responsible for creating and
maintaining a positive work environment focused on customer service
and dedicated to continuous improvement.
Conducts long range planning activities, established required
service levels, and anticipates labor requirements. Assists in the
formulation, interpretation, and implementation of departmental and
unit goals, objectives, and policies to insure delivery of quality
customer services. Promotes safety to assure that the unit follows
policies and procedures.
Manages all fiscal responsibilities for pay parking facilities and
special event parking to include collection of fines and fees;
receipt reconciliation of all cash receipts; control, disburse,
maintain and reconcile permanent and temporary cashier working
funds and manage coin currency inventories to meet unit needs.
Provides excellent leadership by demonstrating and expecting
excellent customer service and efficient processes for all facets
of special events operations.
Responsible for the staffing and overall management of the Special
Events Unit, which includes visitor/conference parking, RV parking,
and cashiering for special events and in pay parking facilities.
Develops plan of action for special events taking place on campus.
Coordinates reservations with customers to include any meetings
necessary and outlining the event and timing in writing so that the
customer can confirm the planning. Consults with customers about
solutions when new parameters do not meet their anticipated needs.
Investigates complaints and resolves problems. Initiates process
changes. Communicates plan to department units, university
partners, and community partners as deemed necessary. Provides
on-site supervision for special events as needed.
Responsible for the supervision and oversight for the Special
Events Unit. Plans, schedules, and monitors staff to include
responsibility for interviewing, hiring, training, coordinating and
assigning work, and scheduled leave. Responsible for probationary
reviews, annual evaluations, disciplinary actions, and termination
of employees within the unit. Ensures that student workers and
staff are accomplishing their assigned duties.
Provides employees with operational feedback and promotes safety to
ensure that safety policies and procedures are followed by staff.
Maintains audit controls within the unit. Ensures that all staff in
unit are cross-trained in processes involving visitor/conference
and RV parking and pay facility cashiering. Reviews plans developed
by staff. Makes recommendations as needed.
Transportation Services is committed to providing courteous,
responsive, quality service to our customers by fostering a
respectful, positive, and welcoming environment for all. Employees
are responsible for the following: representing the department to
internal and external customers by actively supporting diversity;
maintaining 100% on time compliance with all university required
training for all employees; approving time worked and requesting
appropriate leave in a timely manner; reading and responding to
e-mail; reviewing/reading information listed on the department
Performing assigned tasks in a safe manner and utilizing personal
protective items/equipment as appropriate or instructed by
supervisor or department; reporting unsafe actions or conditions to
supervisor immediately and supporting and following unit/department
safety guidelines, practices and policies. Persons in this position
will be required to drive state vehicle to travel to various parts
of campus and are considered essential when the University declares
an emergency, campus closure, class cancellations, etc.
Serves on departmental and university committees and represents the
department at various state and national associations. Represents
the department at various meetings on campus. Performs other duties
Instructions to Applicants: Applications received by Texas A&M
University and TAMHSC, must either have all job application data
entered or a resume attached. Failure to provide all job application
data or a complete resume could result in an invalid submission and a
rejected application. We encourage all applicants to upload a resume or
use a LinkedIn profile to pre-populate the online application.
All positions are security-sensitive. Applicants are subject to a criminal
history investigation, and employment is contingent upon the institution’s
verification of credentials and/or other information required by the
institution’s procedures, including the completion of the criminal history
Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed